We're sorry to hear that the logo and name did not turn out as expected. The design space for this product is limited to 5cm x 9cm, which may affect the size of detailed elements. Additionally, the contrast between the logo and the fabric color can impact legibility. For future orders, we recommend adjusting the design for better visibility, such as choosing higher-contrast colors or simplifying details. If you need any assistance optimizing your design, our team is happy to help